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Negative Attitudes & Difficult People
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Stop Letting That Person Ruin Your Day -Strategies To Effectively Handle Negative Attitudes And Difficult People
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Your beliefs about the world around you determine your attitude
and emphasis you place on different aspects of your life.
Your attitude can be the source of strength or stress. |
THEME:
From customers to co-workers, from family members to acquaintances, difficult people create situations in which we become frustrated, powerless, and ill-equipped to find solutions.
This negativity costs you and those around you. Nothing can change the fact that some people are simply more difficult to deal with. What you can change is your reaction. Success depends on being able to recognize and respond appropriately to different behaviours and situations.
This workshop focuses on eight common types of negative attitudes and difficult people and how to effectively cope and manage the impact of their behaviour based on the S-O-S PrincipleTM.
OBJECTIVES:
Attend this workshop to:
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Identify and control the impact of difficult people
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Differentiate the 4 types of attitudes and understand how negative attitudes develop
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Recognize 8 common types of difficult people from the avoider to the complainer
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Utilize various communication techniques and situational strategies you can use to de-escalate and effectively handle upset people
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Learn how to act not react in solving situations
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Know how to handle those that push your buttons including the know-it-all, the intimidator and the gossiper
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Find out why a strategy that works on one difficult person may be devastating when used on another
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Use a 3-step approach to determine what course of action to take based on the S-O-S PrincipleTM
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Feel less stress and more success in handling difficult and negative people
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Find personal ways to be more positive and optimistic
Additional Focus Areas To Handling Negative Attitudes And Difficult People At Work or At Home:
Longer presentations can include information from:
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Testimonials -
"Many useful and helpful tips to deal with difficult people."
CCRA
"Truly believe that all staff should take this course."
Reena
"Helped me to see how I need to re-evaluate my response to others"
Grand Erie District School Board
"Interactive - highly recommend"
TELUS |
All workshops can be customized!
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Bring Beverly in as your expert speaker on
Negative Attitudes and Difficult People in the workplace
by emailing Beverly at Info@WorkSmartLiveSmart.com
or by calling 705-786-0437 |
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Visit Wellness Articles -
'Stop Letting That Difficult Person Ruin Your Day?'
to read a related article. |
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